Client Account Relationship Manager
Company: Cooley LLP
Location: Los Angeles
Posted on: April 28, 2024
Job Description:
Client Account Relationship ManagerCooley is seeking a Client
Account Relationship Manager to join the Accounting and Finance
team.Position summary: The Client Account Relationship Manager will
manage the lifecycle of all billing, collections and eBilling
process for assigned clients. More specifically, apart from the
Client Account Managers, Supervisors and Collections team, this
role will function at a more strategic level while maintaining a
sharp eye on details. The Client Account Relationship Manager will
be the primary point of contact to partners and assigned clients to
promptly resolve any issues to facilitate getting invoices across
the finish line (processed and paid)and meet department objectives.
This role will have high visibility to assigned partners, and other
senior leadership and stakeholders. Specific duties and
responsibilities include, but are not limited to, the
following:Position responsibilities:
- Establish and proactively maintain internal and external
stakeholder relationships to promote collaboration and elevate
service levels (e.g., meet with partners, as needed to discuss
billing and collection matters, sharing feedback within the team,
as needed)
- Manage the internal accounting processes for key clients,
including implementation/onboarding, budgets, accruals and matter
management in partnership with internal accounting teams.
- Oversee bills are posted promptly in accordance with outside
counsel guidelines (OCGs) and address frequent redlined entries to
ensure optimal collections of accounts receivable.
- Track status of unsubmitted bills, identify issues and work to
address rejections and reductions as they arise.
- Ensure appropriate entries are identified and resubmitted in
accordance with the client's appeal process.
- Flag any possible delays and address with billing partner to
resolve delays, this would include situations that may require
reaching out to multiple partners
- Escalate non-responses to the Director of Revenue and/or Chief
Financial Officer
- Conduct monthly review of client accounts and advise Director
of Revenue of critical and/or sensitive billing matters
- Working closely with Pricing and BIC to ensure matter setup is
in compliance with the client's requirements, rates, billing
requirements pursuant to the engagement letter (including eBilling,
as appropriate)
- Review outside counsel guidelines, work with eBilling to
onboard clients and ensure timely submission of invoices
- Coordinate client feedback with the internal stakeholders to
manage timely and successful delivery of information
- Compy with and understand department policies and process
- All other duties as assigned or requiredSkills and
experience:Required:
- After orientation at Cooley LLP, exhibit proficiency in the
Microsoft Office suite, iManage and other firm applications
- Ability to work extended and/or weekend hours, as required
- Ability to travel, as required
- 5+ years experience in all areas of legal billing to include,
collections and eBilling
- Experience working closely with eBilling vendors
- Current knowledge of industry best practices
- Through knowledge of client accounting, collection procedures
and current accounting concepts, trends and techniquesPreferred:
- Bachelor's degree
- Previous law firm experienceCompetencies:
- Strong analytical skills
- Ability to work well in a demanding and fast-paced
environment
- Ability to work well independently as well as effectively
within a team
- Ability to juggle multiple account management projects at a
time, while maintaining sharp attention to detail
- Strong verbal and written communication skills
- Excellent interpersonal communication skills
- Ability to work under pressure with deadlines
- Strong customer and client service principles
- Extremely collaborativeCooley offers a competitive compensation
and excellent benefits package and is committed to fair and
equitable employment practices.EOE.The expected annual pay range
for this position is $110,000 - $145,000. Please note that final
offer amount will be dependent on geographic location, applicable
experience and skillset of the candidate.We offer a full range of
elective benefits including medical, health savings account (with
applicable medical plan), dental, vision, health and/or dependent
care flexible spending accounts, pre-tax commuter benefits, life
insurance, AD&D, long-term care coverage, backup care for
children and/or adults and other parental support benefits. In
addition to elective benefit options, benefited employees receive
firm-paid life insurance, AD&D, LTD, short term medical
benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid
holidays each year. We provide generous parental leave and
fertility benefits. New employees will attend a detailed benefit
orientation to learn more about our many benefits and
resources.
Keywords: Cooley LLP, Florence-Graham , Client Account Relationship Manager, Executive , Los Angeles, California
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