Senior Customer Service Representative
Company: Berkeley Search Consultants
Location: Santa Barbara
Posted on: April 3, 2026
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Job Description:
Title: Senior Customer Service Representative Location: Remote
Compensation: Hourly Client: Confidential Shift: Day shift M-F
8:00AM – 5:00PM PST Attention: Candidates who have not worked
within the consumer-packaged goods industry or have EDI experience
need not apply. Job Description: The Sr. CSR's key role is to
support team leaders to facilitate the successful completion of the
organization’s targets and performance goals. This role will
provide front-line support to customers and provide feedback to
management regarding their satisfaction and needs. This role will
also use tracking trends and discrepancies with efficiency in
collaboration with the team lead to produce desired results.
Lastly, this position will assist in training and supporting
customer service representatives in the execution of assigned
tasks. Education and Experience Requirements: 3-5 years of
experience in a customer service leadership role within a
consumer-packaged goods company is strongly preferred. Working
knowledge of EDI Processes (mandatory) ERP System Experience
Experience with SAGE 100 & Mapadoc a plus Attractive Factors:
Competitive salary plus bonus, health insurance, 401k, and several
other company-specific benefits like half-day summer Fridays
Important Note: This position will be considered “open” until final
selection is made. Candidates must apply ASAP for first
consideration. For immediate and confidential consideration,
interested candidates may contact Angie Brouwers, Director of
Recruitment, at abrouwers@berkeleysearch.com
Keywords: Berkeley Search Consultants, Florence-Graham , Senior Customer Service Representative, Customer Service & Call Center , Santa Barbara, California
