Cloud Contact Center Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Cloud Contact Center & Unified
Communications Engineer (CXOne + Teams Voice).
Key Responsibilities
Serve as the primary engineer and internal expert on NICE CXOne and
Microsoft Teams Voice platforms
Design, implement, and maintain call flows, Studio scripts, IVR
configurations, and Workforce Management schedules
Monitor system performance and proactively identify opportunities
for optimization and automation
Required Qualifications
2+ years hands-on experience with NICE CXOne, including Studio
scripting and IVR development
Solid experience with Microsoft Teams Voice and VoIP-based unified
communication environments
Proficiency in building or managing REST API integrations,
especially with CRMs like Salesforce
Demonstrated ability to own platform administration and
evolution
Experience working in cloud-first, distributed team
environments
Keywords: VirtualVocations, Florence-Graham , Cloud Contact Center Engineer, Engineering , Vista, California
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