Customer Implementation Manager

Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025

Job Description:

A company is looking for a Customer Implementation Manager to lead implementations of their Clinical Intelligence Health platform.
Key Responsibilities:

Oversee the full implementation lifecycle for new customers and platform expansions, ensuring timely delivery and high customer satisfaction
Serve as the primary project manager on implementation initiatives, managing scope, timeline, risks, and stakeholder communication
Collaborate with various teams to ensure alignment throughout the implementation lifecycle and troubleshoot technical issues in real-time

Required Qualifications:

Bachelor's degree from a four-year college or university, preferably in Health Administration, Computer Science, Information Systems, or Business
3-5+ years of experience in SaaS or healthcare IT implementations, including customer-facing roles
Proven ability to lead cross-functional teams through requirements gathering and implementation planning
Strong understanding of healthcare integration standards such as HL7, FHIR, and RESTful APIs
Experience integrating with leading EHR systems like Epic, Cerner, or athenahealth

Keywords: VirtualVocations, Florence-Graham , Customer Implementation Manager, Executive , Vista, California